Returns & Exchanges Policy

Why We Have No Returns Policy

Standard consumer protection laws that govern returns, exchanges, and refunds exist specifically to protect purchasers of goods and services. These laws assume a buyer-seller relationship where money changes hands in exchange for a product or service.

At Wellness Nutrition Floqm, there is no buyer-seller relationship. We do not accept payments of any kind. All content on our platform—including articles, guides, nutritional information, and educational resources—is provided free of charge and accessible 24 hours a day to anyone who visits our site.

Because there are no transactions, there is nothing to "return" or "exchange," and therefore no refund process exists. Consumer protection return policies simply do not apply to free informational content.

We believe in transparency: this page exists to clarify that the absence of a returns policy is not a limitation—it reflects our model as a free educational resource, not a commercial marketplace.

We Are an Informational Platform

Wellness Nutrition Floqm is an editorial and educational platform—similar to a magazine, blog, or encyclopedia. Our mission is to share evidence-based information about diet, nutrition, and wellness practices with readers across Indonesia and beyond.

Like other informational platforms, we do not operate a storefront, take orders, process payments, or ship physical products. We do not offer consultation services, subscription plans, or paid memberships. Our revenue model does not depend on selling to readers.

This distinction is important: while a traditional online retailer must comply with consumer protection laws (which include mandatory return windows), an informational platform operates under different legal frameworks because no commercial transaction occurs.

You are free to access, read, share, and benefit from our content without entering into any contractual or financial obligation with us.

How This Differs From Online Retailers

Traditional online stores and commercial platforms must comply with consumer protection regulations (such as Indonesian Law No. 8 of 1999 on Consumer Protection, and similar laws in other jurisdictions). These retailers must provide:

None of these apply to Wellness Nutrition Floqm, because we are not a seller, you are not a buyer, and no purchase transaction occurs. We do not ask for money, process credit cards, issue receipts, or maintain customer accounts tied to payments.

This is not a limitation of our service—it is a reflection of our commitment to providing free, accessible knowledge to our community.

What If You Have Concerns About Our Content?

Although we do not offer returns or refunds (because there are no purchases), we deeply value feedback from our readers. If you have concerns about the accuracy, clarity, or quality of our content, here is what you can do:

We aim to review all feedback and editorial inquiries within seven business days. However, since no financial transaction occurred, there is no refund, credit, or compensation to process. Our response will focus on clarification, correction, or further information if needed.

No payment was made, so none can be returned. Instead, we offer you the transparency, accountability, and openness that any trusted informational source should provide.